Effective Date: 24, 2023
Introduction
Welcome to Falah. We are dedicated to ensuring your privacy and the security of your data. This Privacy Policy describes how we collect, use, and protect your information when you use the Falah app. By using the app, you agree to the practices outlined in this policy.
Information We Collect
Falah collects the following types of information to provide emergency services, therapy, and legal aid:
1. Profile Information: To personalize your experience and facilitate communication with our professionals, we collect your name, phone number, and email address.
2. Location Information: Falah uses your device’s location to offer location-based services. This is essential for emergency assistance and safety purposes. Your location data is encrypted and securely stored.
3. Contacts: We request access to your contacts to enable you to connect with emergency services through government authorities and designated guardians in times of crisis. We do not use your contacts for any other purpose.
Data Usage
We are committed to safeguarding your data. We do not use your personal information by name, and all user data is securely stored, with stringent security measures to prevent unauthorized access. Falah does not collect advertising identifiers because we do not display third-party advertisements.
How We Use Your Information
1. Emergency Services: Your profile information and location data are used to connect you with emergency services promptly. In the event of an emergency, Falah can also notify your designated contacts for your safety.
2. Therapy and Legal Aid: Your profile information is utilized to connect you with professionals specializing in therapy and legal aid. We aim to provide the support and services you require during challenging times.
3. Improving Our Services: We may use aggregated and non-personal information for analytics to enhance the performance and quality of the Falah app. This information helps us understand user behavior and preferences, allowing us to make continuous improvements.
Data Security
Falah employs state-of-the-art security measures to protect your data. This includes encryption, access controls, and regular security audits. We are dedicated to maintaining the confidentiality and integrity of your information.
Contact Information
If you have any questions, concerns, or requests concerning your data or this Privacy Policy, please do not hesitate to reach out to our administrative team at info@falah.org.pk. We are here to assist you and address your inquiries.
Changes to Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or to comply with evolving regulations. We encourage you to check this policy regularly to stay informed about how we safeguard your privacy.
Consent
By using the Falah app, you agree to the collection and usage of your personal information as outlined in this Privacy Policy.
